Q: What is an Auto Concierge Service?

A: They serve as a “buyer’s agent”, assisting in every aspect of the vehicle transaction, and watching out for the best interest of their client.

There are three parts to the service; locating and securing the appropriate vehicle, shopping any trade-in to maximize its value, and arranging the financing.

A professional auto concierge does enough volume per month to negotiate discounts through new car franchises, and can make sure the savings are large enough to cover their fee while offering a value to their client. An auto concierge service works closely in the market so they are aware of changes in the market place and how this affects their client.

Q: Can I do this myself?

A: Yes, if one has the time, they could do much of the research themselves. Remember, dealers negotiate hundreds of deals a month, and the average customer purchases a new vehicle once every four or five years.

Q: What is the advantage of working with an Auto Concierge Service?


  • Saves Time
  • Market Insight
  • Competitive Pricing
  • No High Pressure Tactics
  • Professional Advocate on Your Side

Q: How long will the process take?

A: For most vehicles, our normal turnaround time is just a few days. Once we have selected, negotiated, and scheduled an appointment for you to take delivery of your new vehicle, your time spent in the dealership in most cases, is less then 1 hour.

Q: Why would a dealership work with AutoSmart?

A: New vehicle franchised dealers work with us for many reasons. First, they know that we represent buyers that have committed to purchasing a vehicle. Second, we assist dealers with selling more vehicles than they can in their local markets, therefore increasing their monthly sales volume. As an auto concierge, we bring returning new and pre-owned vehicle sales to our dealer network. This means dealers in our network turn their inventory faster, which increases their allocation of new vehicles and that is important to a dealer’s success. By working with AutoSmart, we negotiate lower prices for our clients, and our dealers are able to sell a higher volume of vehicles.